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Employee Essential Tool Kit 2
Deskripsi
Pelatihan soft skill jarang didapatkan dari institusi pendidikan formal. Kebanyakan sekolah hanya fokus mengajarkan keterampilan hard skill. Hal ini tak lepas dari kenyataan bahwa untuk mendapatkan pekerjaan, seseorang karyawan juga dituntut memiliki soft skill tertentu. Tak banyak yang menyadari bahwa kemampuan soft skill merupakan hal paling dibutuhkan untuk meraih sukses yang lebih tinggi. Pada pembelajaran ini, TICMATE akan diajak untuk lebih memahami dan mengembangan berbagai soft skill yang dibutuhkan untuk mendukung karir. Mulai dari Customer services excellent, Effective Negotiation, How Sell your idea to your boss hingga Event mangement. Simak terusm hanya di TICMIEDU.
Silabus Kursus
4 sections • 62 lessons • 12h 42m total duration
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Customer Service Excellent
18 lessons • 03h 29m
| Why Is Customer Service Exellence Important For Business | Video |
07:22
|
| Quiz Why Is Customer Service Exellence Important For Business | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Why Is Customer Satisfaction Not Enough | Video |
07:51
|
| Quiz Why Is Customer Satisfaction Not Enough | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| What Is Customer Service Exellence? | Video |
06:57
|
| Quiz What Is Customer Service Exellence? | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| What Factors Affect Your Customer's Expectations? | Video |
07:13
|
| Quiz What Factors Affect Your Customer's Expectations? | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Understand Your Customers | Video |
09:53
|
| Quiz Understand Your Customers | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Moments of Truth | Video |
07:04
|
| Moments of Truth | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| External vs Internal Customers | Video |
11:33
|
| Quiz External vs Internal Customers | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| The Role of The Support Staff | Video |
07:29
|
| Quiz The Role of The Support Staff | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Magic Moments In Service | Video |
09:21
|
| Quiz Magic Moments In Service | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
Effective Negotiation
18 lessons • 03h 48m
| What is Win-Win Negotiation? | Video |
11:43
|
| Quiz What is Win-Win Negotiation? | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| What is Negotiation? | Video |
09:47
|
| Quiz What is Negotiation? | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Characteristics of Successful Negotiators Part 1 | Video |
11:07
|
| Quiz Characteristics of Successful Negotiators Part 1 | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Characteristics of Successful Negotiators Part 2 | Video |
14:30
|
| Quiz Characteristics of Successful Negotiators Part 2 | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Types of Negotiators and Their Expectations | Video |
10:35
|
| Quiz Types of Negotiators and Their Expectations | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| The Difference Between "Position" and "Basic Needs" | Video |
10:25
|
| Quiz The Difference Between "Position" and "Basic Needs" | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| How to Prepare a Negotiation Effectively | Video |
10:12
|
| Quiz How to Prepare a Negotiation Effectively | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Negotiation Technique Part 1 | Video |
07:03
|
| Quiz Negotiation Technique Part 1 | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Negotiation Technique Part 2 | Video |
08:25
|
| Quiz Negotiation Technique Part 2 | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
Sell your ideas to your boss
10 lessons • 01h 52m
| Introduction | Video |
04:53
|
| Quiz Introduction | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Understand | Video |
08:50
|
| Quiz Understand | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Communicate Part 1 | Video |
08:07
|
| Quiz Communicate Part 1 | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Communicate Part 2 | Video |
07:14
|
| Quiz Communicate Part 2 | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Engagement & Buy In | Video |
08:14
|
| Quiz Engagement & Buy In | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
Event Management
16 lessons • 03h 31m
| Introduction | Video |
11:47
|
| Quiz Introduction | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Planning | Video |
13:00
|
| Quiz Planning | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Event Process | Video |
08:31
|
| Quiz Event Process | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Project Management | Video |
11:30
|
| Quiz Project Management | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Event Evaluation | Video |
10:27
|
| Quiz Event Evaluation | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Risk Management | Video |
13:30
|
| Quiz Risk Management | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Event for Training | Video |
12:53
|
| Quiz Event for Training | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
| Green Event | Video |
10:18
|
| Quiz Green Event | Quiz Pilihan Ganda & Benar/Salah |
15:00
|
Ulasan
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Rp300.000
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